Overview
Built for the Parkland marketing team to manage Google My Business presence across 2000+ Sunoco fuel stations. Territory managers get filtered views of their own locations, executives get the full picture, and performance leaderboards drive accountability.
The Challenge
Managing Google My Business presence across thousands of locations requires:
- Centralized visibility into location performance
- Territory-level insights for regional managers
- Comparative analysis to identify underperformers
- Secure access based on organizational role
Solution Architecture
Tech Stack
- Frontend: React with TypeScript
- Backend: Supabase (PostgreSQL + Auth)
- Hosting: Vercel
- Data Pipeline: CSV uploads + automated processing
Data Model
Key Features
Real-Time Filtering
Dynamic filtering across multiple dimensions:
- Geographic region
- Territory manager
- Performance tier
- Time period
Territory Management
Managers see only their assigned locations, while executives get full visibility.
Performance Leaderboards
Rankings based on key GMB metrics:
- Review response rate
- Average rating
- Profile completeness
- Photo engagement
CSV Upload Workflow
Simple data refresh process:
- Export GMB data from Google
- Upload CSV to dashboard
- Automatic parsing and validation
- Real-time metric updates
Role-Based Access Control
Permission Levels
| Role | Access |
|---|---|
| Admin | Full access, user management |
| Executive | All territories, all metrics |
| Regional Manager | Assigned territories only |
| Territory Manager | Own locations only |
Implementation
Dashboard Views
Overview Dashboard
- Total locations with health indicators
- Aggregate metrics across portfolio
- Trend charts for key performance indicators
- Alert panel for locations needing attention
Location Detail
- Individual location metrics
- Review timeline
- Photo gallery performance
- Comparison to territory average
Manager View
- Territory performance summary
- Location-by-location breakdown
- Action items for improvement
- Export capabilities for reporting
Technical Highlights
Performance Optimization
- Materialized views for aggregate calculations
- Pagination for large datasets
- Debounced filter updates
- Optimistic UI updates
Security
- Row-level security at database level
- JWT-based authentication
- Secure credential storage
- Audit logging for data access
Results
The dashboard enables:
- 2000+ locations monitored in real-time
- 5 territory managers with personalized views
- Weekly performance reviews using dashboard data
- Faster review response rates across managed territories
